Planning a long-haul flight, you may want to consider one of these top 10 airlines, voted the best globally by you.
TripAdvisor, the world’s largest travel site, on Tuesday announced the winners of its Travellers’ Choice awards for Airlines, identifying travellers’ favourite carriers around the globe.
Air New Zealand was named number one airline in South Pacific and amongst the world’s top 10 airlines whilst Singapore Airlines is the best carrier in the world for the second consecutive year.
Among the global top 10, Asia Pacific carriers dominated with five airlines on the list (Singapore Airlines, EVA Air, Japan Airlines, Air New Zealand and ANA), followed by the Middle East with two airlines (Qatar Airways and Emirates).
“Congratulations to the fifty plus airlines around the globe that won this prestigious award, including Air New Zealand and Singapore Airlines,” said Bryan Saltzburg, president of TripAdvisor Flights, Cruise & Car. “The airline industry continues to focus on improving the overall flying experience, and these award-winning carriers are at the forefront. Airlines worldwide recognize this Travellers’ Choice award as a huge testament to consumer recognition.”
Air New Zealand Chief Executive Officer Christopher Luxon says listening to feedback and keeping customers at the core has helped the airline to continually improve its customer experience.
“We’ve invested significantly in technologies like our AI chatbot Oscar, our Airband for unaccompanied minors and our mobile app, innovative inflight products and aircraft interiors, modern fleet, and new and refreshed lounge spaces to ensure a high quality and seamless customer experience from planning right through to post flight. While many of these elements can be replicated, our people and the uniquely Kiwi service we provide each day can’t be copied. It’s great to see our efforts have paid off – with customer reviews and feedback a true measure of how we are doing,” says Luxon.
Now in the third year of Travellers’ Choice awards for Airlines, the prestigious 2019 award categories honour 57 airlines in 91 total awards that provide exceptional value and service across the world.
The complete list of top 10 airlines is:
- Singapore Airlines
- Qatar Airways
- EVA Air
- Japan Airlines (JAL)
- Southwest Airlines
- Air New Zealand
- ANA (All Nippon Airways)
The cabin class service awards went to:
- Best First Class: Emirates
- Best Business Class: Qatar Airways
- Best Premium Economy: Air New Zealand
- Best Economy: Singapore Airlines
Singapore’s Changi Airport has also been voted ‘World’s Best Airport’ by international air travellers for the seventh consecutive year, maintaining its position as the only airport to have received the accolade for seven years running.
Lee Seow Hiang, Chief Executive Officer of Changi Airport Group says, “Changi Airport is honoured to be named World’s Best Airport. This achievement was made possible by the strong support from our airport partners. At Changi, we are fortunate to have a large community of immensely dedicated and passionate airport workers who strive to deliver the best experiences to our passengers every single day.”